Complaints and Concerns

Concerns and complaints about childcare providers

Sometimes parents and other people with an interest in childcare have complaints or concerns about the quality of a registered childminder.

As a registered childminder I have a duty to inform you of the procedure you should follow in order to make a complaint or voice a concern.

The full copy of the complaints guidance is available in the setting please ask if you would like to see this.

If you have a complaint or concern you must try to resolve it with me first. Ofsted should only be contacted if you are unhappy with my response. They will only deal with complaints relating to the conditions of registration and not disputes about contracts or fees.

To make a complaint to Ofsted you can use the following contacts

Ofsted

Piccadilly Gate

Store Street

Manchester

M1 2WD

Telephone 03001231231 08.00-18.00 Monday to Friday

Website enquires@ofsted.gov.uk